1. Contact us first
Email the BridgeMedia.ie address in the footer with the subject ‘LuckyLine complaint’. Include your name, account email, relevant ticket or draw reference, date, a clear description and the resolution sought. Do not email passwords, full card details or identity documents unless a secure process has been agreed.
2. Our process
We will acknowledge the complaint, assess any immediate security or safeguarding risk, investigate relevant records, keep you informed where practical, and provide an outcome or explain what further information is needed. Complex matters may take longer than ordinary support queries.
3. Escalation
Privacy complaints may be made to the Irish Data Protection Commission. Accessibility and consumer avenues depend on the subject matter. GRAI currently advises that individual customer disputes should first be escalated directly to the gambling business; this demo is not a licensed gambling business.
4. Vulnerability and urgent harm
Tell us if you need communication in an accessible format or are experiencing vulnerability. For gambling-harm support, use the independent contacts on our Responsible Play page. Call 112 or 999 in an emergency.
Official references
These external primary sources are provided for transparency and may change. They do not replace professional advice.