Legal

Privacy Policy

This page explains how we collect, use and protect your personal information when you contact us or book your cat’s stay.

Last updated: REPLACE_WITH_DATE

1. Who We Are

REPLACE_WITH_BUSINESS_NAME operates this website and provides cat boarding services. Our contact details are: REPLACE_WITH_ADDRESS, REPLACE_WITH_PHONE, REPLACE_WITH_EMAIL.

2. What Information We Collect

• Your name, phone number and email address.
• Your cat’s booking information, including dates and care requirements.
• Emergency contact details where needed.
• Payment or billing information where applicable.
• Any details you provide through contact or booking forms.

3. How We Use Your Information

• To respond to enquiries and manage bookings.
• To care for your cat safely and appropriately during their stay.
• To contact you about your booking or your cat’s welfare.
• To keep business and legal records.
• To improve our services and website.

4. Legal Basis for Processing

We process personal data where it is necessary to take steps at your request before entering into a booking, to fulfil our contract with you, to comply with legal obligations, or where we have a legitimate business interest in running and improving our services.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers, payment processors, website tools, or veterinary professionals where necessary to provide our services or comply with legal obligations.

6. How Long We Keep Your Information

We keep personal information only for as long as necessary for bookings, care records, customer support, accounting and legal requirements. Update this section with your actual retention periods if you have them.

7. Your Rights

Depending on your location, you may have rights to request access to your data, ask for corrections, request deletion, object to certain processing, or request a copy of your information. To make a request, contact us using the details above.

8. Website Analytics and Cookies

Our website may use cookies or analytics tools to understand how visitors use the site. See our Cookie Policy for more information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at REPLACE_WITH_EMAIL.